Privacy Policy

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Last updated: 21 November 2025

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This Privacy Policy explains how CleerVu collects, uses, stores and protects your personal information when you visit www.cleervu.com or interact with our services. By using our website, you agree to the practices described below.

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1. Who we are

CleerVu is a glazing and home improvement company based in the Isle of Man. We operate www.cleervu.com and provide products and services including windows, doors, glazing solutions and showroom support.

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Our contact details

Email: hello@cleervu.com
Telephone: +44 (0)1624 623979
Address: Unit B4 Eden Business Park, Isle of Man, IM4 2AY

If you have any questions about this policy or how we handle your personal data, you can contact us using the details above.

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2. Information we collect

We may collect and process the following information.

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a. Information you provide to us

This includes information you give us when you contact us, request a quote, book a visit, make an enquiry or communicate with us in person or through the website. This may include:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Details relating to your property or project
  • Any information provided in messages, forms or correspondence

b. Information collected automatically

When you browse our website, certain information is collected automatically, such as:

  • IP address
  • Browser type and device type
  • Pages visited and time spent on the site
  • Referring website or link
  • Cookie and analytics data

This helps us understand how the website is used and allows us to improve performance and usability.

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3. How we use your information

We use your data for the following purposes:

  • Responding to enquiries and providing quotes
  • Managing appointments, installs and aftercare
  • Communicating with you about your project or our services
  • Improving our website and internal processes
  • Sending marketing updates where you have given consent
  • Meeting legal and regulatory requirements
  • Protecting our legal rights

We do not sell your personal information to third parties.

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4. Legal basis for processing your information

We process your personal data using the following legal bases:

  • Your consent
  • The need to perform a contract or take steps before entering into a contract
  • Our legitimate business interests, such as operating and improving our services
  • Compliance with legal obligations

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5. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Allow the website to function correctly
  • Remember your preferences
  • Understand how the website is being used

Most web browsers allow you to control or delete cookies through your settings. Disabling certain cookies may affect website functionality.

We may use third party analytics services, such as Google Analytics, to help us analyse site usage. These partners only process data as required to provide their service and must keep it secure.

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6. Sharing your information

We may share your personal data with trusted third parties where necessary for the operation of our business, including:

  • IT and website hosting providers
  • Communication and email service providers
  • Subcontractors, fabricators or suppliers involved in delivering your project
  • Professional advisers such as accountants or legal consultants
  • Regulatory or law enforcement bodies if required by law

These parties only receive the information needed to carry out their duties and are required to handle it securely.

We do not share your information with external companies for their own marketing.

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7. How we store and protect your information

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration or disclosure.

Your data is stored on secure systems, which may be located within the Isle of Man, the UK, the EEA or in other jurisdictions with suitable safeguards in place.

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8. How long we keep your information

We keep your personal information only for as long as needed for the purposes described in this policy, including:

  • As long as we are dealing with an enquiry, project or service
  • For legal, accounting and tax purposes
  • For marketing communications until you withdraw consent

You may ask us to delete your data sooner, subject to our legal or regulatory obligations.

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9. Your rights

Under UK and Isle of Man data protection law, you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate or incomplete information
  • The right to request deletion in certain circumstances
  • The right to restrict or object to processing
  • The right to withdraw consent
  • The right to request a portable copy of your data in certain situations

To exercise any of these rights, contact us at hello@cleervu.com.

If you are unhappy with how we handle your data, you can make a complaint to the Isle of Man Information Commissioner or the UK Information Commissioner.

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10. External links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. You should review the privacy policies of any external sites you visit.

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date shown at the top. You should review this policy periodically to stay informed.

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